RE: THE SECRET TO PREVENTING BUSINESS DESTROYING DOWNTIME
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This seems to be crazy and I am sure there is a significant dependence of many citizens on this service of google. In the era of technology we all face some such instances some times. I am sure in the coming days, need for ITSM would increase dramatically
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In this case, in a business setting, proper Event Management should have prevented this from happening if good ITSM processes were in place.