RE: TEMPLATES FOR THE WIN - HOW TEMPLATES ENHANCE YOUR PRODUCTIVITY AND IMPROVE COMMUNICATION
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I agree with everything said about using templates. Even here on hive, templates are important for curators that publish curation reports every now and then. I can only imagine how handy they will come for corporate organizations. However, I think it is good to try and improve templates with time. Tweak something to make templates better, even if it is just for aesthetics.
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Yes, templates cannot remain stagnant or they become a liability. They must be flexible and must be improved just like the processes they support with continual service improvement.
Great point!