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Hey, good on you for notifying them. I am all for crypto, but that's one thing about total control that burns a lot of people: once something goes wrong there's no fixing it.

Indeed. You own your keys but it comes with great responsibility and risk (fire, floods, loss, theft, etc).
In this case the account is new so they can just reset their keys and nothing is lost but if it was an account that encrypted messages with their memo key those messages would now be public forever..

What have you seen as the top ways keys have been compromised?

I would say the first position lately is between memo keys in transfers and posting keys in account-updates. Likely new unexperienced users brought by Splinterlands that use their private key instead of the public one. Before that the most common one was posting keys accidentally pasted in posts/comments.

Ah that makes sense! Thanks!