Customer:"Dominic is not getting any emails!"
Engineer: "The Domain he uses does not have an MX record."
(Every Domain name has has an A record and an MX record. The MX record tells email where to go.)
Customer:"Justine has just said she is not getting emails either! "
Engineer: "The Domain she uses does not have an MX record."
Customer:"Hang on, now Simon is saying he is not getting email either?"
Engineer: "None of them will, the Domain they use does not have an MX record."
Customer:"But they're sending me emails?"
Engineer: "That's because it's internal, you don't need one for that."
Customer:"Rubbish! They're not internal! They're 250 miles away."
Engineer: "We're talking about your network not their location."
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