Can certain conflicts be addressed through emotional intelligence?

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Logically emotional intelligence or control of our emotions can become very valuable when it comes to resolving certain conflicts, conflicts that arise in our lives in various aspects can be managed in the best way as long as we can control our emotions, ie apply what is known as emotional intelligence.

Perhaps many of us think that the great conflicts are only at the level of the great wars that occur worldwide between countries, or also the great economic recessions that some countries go through, however we should not focus on this level of conflicts or problems so great, because when we talk about conflict management we refer to small conflicts of a personal nature, which is why it is very common that a person from the moment he gets up faces conflicts in the course of the day, let's see how you can manage this kind of individual conflicts by applying emotional intelligence.

Certainly we can face and manage our conflicts in the best possible way, in our day to day we can face a conflict that can be in the range of a confrontation, disagreement, in short, two or more parties can confront each other and fail to converge giving way to a conflict, usually this conflict between two or more people arises when one of the parties has a need that clashes with the need of the other.

In this divergence between the parties exists because each one defends his interests, has a perspective where each one does not want to give in because he feels that if he gives in then he is affected, it is really difficult to solve a conflict if one of the two parties does not end up being empathetic and see to give rise to an environment where the conflict can be solved.

It is important that we do not limit ourselves to generalized conflicts between two or more parties, as there may be internal conflicts of a person who does not end up choosing between what to do first for example in a working day where he has several obligations and does not know where to start.

In view of the different types of conflicts that can be generated in our day to day, either internally or externally, it is important that we take into account some considerations from the point of view of emotional intelligence to manage and provide a solution to these conflicts:

[1] Avoiding the clash: perhaps avoiding the conflict is the worst decision we can make, since in the end when we avoid the conflict or ignore it, what we end up doing is that the conflict is growing and gaining strength until it becomes unsustainable. That is why the best thing to do would be to face it and not to avoid it for anything in the world.

[2] Confronting the conflict: this is the counterpart of avoiding the conflict, however confronting the conflict does not mean that we should do it with anger, we should also avoid the confrontation of the parties where one or more parties involved in the conflict have to be unloading anger. Rather, confrontation is synonymous with facing and accepting the conflict from a mature perspective and finding a solution.

[3] Negotiate through dialogue: this is a part that we must use a lot to manage conflicts, human beings are thinking beings, so the healthy dialogue is what should prevail first to try to reach an agreement trying to repair what the other party demands whenever possible.

In conclusion, when we do or stop doing something that benefits the solution of a certain conflict, it is because we are activating and applying emotional intelligence, that is to say, we are not letting ourselves be carried away by our negative emotions, and on the contrary we activate our reasoning mechanisms to act in the best way in the face of a conflict.



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