RE: I had to make FOUR phone calls to my bank to buy a Mac!

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I know right?
The ironic thing is that I later found out that the bank teller had actually requested extra cash to honor the check, and was prepared to pay me when I came back the second time. But her manager heard only part of the story and intervened, not knowing this was extra cash, not just normal cash on hand.

Retrospectively I know understand his facial expressions which seemed strange at the time.

He must have realized that the bank teller was following proper procedure, and she should be allowed to pay me. But then he would have to admit he was wrong, in front of the customer. I guess he was trapped by his ego and he didn't want to admit his mistake. So he ignored the bank teller's request, and his customers request, and denied the dispersal of funds.

So in the end, both my customer and the bank teller were embarrassed because each had promised to pay me. And the teller, who had followed the bank's proper procedure, but now she had been embarrassed by her boss. Who assumed she was acting improperly.

Humans and Banks, a bad combination of egos and rules.



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