Renewal of Car Registration - Digital India Reality at PARIVAHAN SEWA
Owned by Ministry of Road Transport & Highways, Government of India
I have been going through some frustrating experience while trying to apply for renewal of my Car Registration, as its completing 15 years next month. If you are not aware, then, we can extend the registration for another five years, and the first step for that is to apply online at https://parivahan.gov.in/parivahan/
You need click on Online Services and then select Vehicle Related Services.
Then select State name and it takes you the page that is integrated with the State Transport Authority page.
Click on Registering Authority and Select your RTO, accept the policy and click Proceed and you will land at the Online Services page.
Be very careful to read this important information : If you do Aadhaar Authentication with Aadhaar number of a person other than registered owner then your application will be rejected and fees shall not be refundable.
I don't understand how this is possible even and more ever, they won't refund any money, seriously !!
Click on the selected icon Renewal of Registration as shown below :
In the next page, you will have to enter your vehicle registration number and last 5 digits of chassis number and verify details. It will generate an OTP and send to your mobile for verification. Once verified, it will take you to the Renewal page showing the details of the vehicle and then fees that you need to pay. For me, its a little over 14k.
Click on Proceed, it takes to the Payment Gateway page, where there is only choice to select from the dropdown.
Click on Continue and then I reach a dead end.
They are not sure what went wrong. And this ordeal does not stop here. Click on that Home Page link, and it does not do anything and stays in this page. So I thought, I would start it again from the beginning.
Fair, pressed refresh(CTRL+F5) , and it goes all the way to the Verification page. But once I enter vehicle number and chassis number (last 5 digits), it lands on this useless page.
It even did not go the payments page last time but they have it open on their side. So I click on YES to continue, and it takes me to another page, where I can't do anything.
And instead if you click on that link to clear the pending transaction, it lands here :
It does not even bring that Transaction No, so you will have to copy it ( from your next attempt). The back button in browser does not doo anything, and keeps you on the same page, as its a redirect. So start all over and copy the Transaction No and show details, it will show you this :
Click on Re-verify, and it shows you the fees.
Click on Check to Bank and it tells me the payment is pending at the bank side. It did not even go to the payments page, and no bank has been involved.
I have been trying the same sequence of events for last few days, and it feels frustrating to see such a bad system design. After some time they will send a SMS saying The transaction so so has been failed, please initiate new transaction. And then I start all over and go through the same.
Leave the tab open for some time, it says your session has expired. Start after that ( make sure, you got the SMS to initiate a new transaction), and it does not change anything.
Do you think, this is the standard of Gold Digital India Award ? It's very disappointing seeing such poor system design.
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U can easily challenge it in consumer court, can even file a writ petition in HC/SC. No rule can be arbitrary, even more so they cannot even mention it in the rule.....anything that is arbitrary and fanciful can be easily reversed.
Still in its infancy...and long way to go.
Thank you.
Jai Jagannath
Going to a consumer court is not easy as well. I tried that for my laptop and finally gave up. Our system is made for lags.
I agree......too complex for a common man, even justice is cost-prohibitive, time-intensive.
Hey, what happened to your result ?
Sir, the Written(Main) exam completed. The main exam result(OPSC) is awaited.
Probably in July Main exam results will be published.
Fingers crossed, hope for the best.
Yes, sir, I have done well compared to last year. I have given my best possible performance this year, and leave the rest to "Lord Jagannath".
Thank you Sir.
Unbelievable how they are so stringent on laying down the laws and enforcing them, then so lax in investing in the systems that work.
This is near to me now as I am wrangling with shitty Canadian systems in tax season right now. Password is not enough, they are too cheap to invest in 2fa (that the security conscious banking industry has adopted!) and ask you random questions even to access your account. If you get them wrong, you have to delete your account and start a new one. I am a business person specializing in I/T and computer interfaces and I can't figure it out.
If they put a Gold Standard award on the front of our revenue agency page, I think that might be the straw that breaks the camels back and I would move to a tropical island with @davedickeyyall where at least the weather is warm and they don't mask the fact they don't care.
There is no easy way out :) Unfortunately, you have to deal with them.
Do you have a local office you can visit to get it squared away? That's what we have to do here if the online way doesn't work. I just paid a little over $300 USD to have our car registered for the next two years. The fees are ridiculous, but at least it works most the time!
$300 USD for two years is a bit high. We have an office, but the moment you reach there, you will be surprised to see crazy crowd. For everything, you have to reach to a broker.
That's how our offices are too. You have to get there really early or find one in some small town that nobody bothers to go to. The car is a 2022 so that makes it more expensive. Older cars are cheaper. Newer cards more expensive. Fancy cars and sports cars even more expensive!
What a shame that you have so many problems updating your car's registration, and that the steps are so long and that the system is deficient.
Without a doubt, this update is very frustrating, dear friend @sanjeevm
I hope you can log in and can collude successfully.
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14k is not a small amount and no refund is the stupidity of the government. Its frustrating when such a big govt transport department can maintain the website. What else can we expect from them? I feel like Digital India initiative is a joke. Flipkart and amazon like sites have such fantastic web portals so why can't govt do this? Its lacks of will not skill by the govt officials.
The govt does not want to make it like them, don't invest that much. I agree, that its a lack of will and dedication.
Namaste 🙏 @sanjeevm Sir, I understand some processes are difficult on the transport website but if we can see back there is a lot of upgrades done for us, but still issue persistence and need to be resolved by the transport office.
To save money need to apply at local transport office insted of online😊.
You will end up paying brokers, this fee will not be less, so you will end up paying more. Even after taking an online appointment, the physical verification is not easy.
This is a nice tutorial, appreciated
It really seems like a lot of hassle to register your car :o
This is so annoying, here once you registr a car for you once, then its for Life unless you send It to garbage
It is not easy to do things in online way because many things have to be learned and then it becomes easier.
https://twitter.com/lee19389/status/1781113178715279791
#hive #posh
Y eso que no has venido a venezuela aqui el proceso es mas engorroso...
These are new systems and it will take some couple of years to get them running smoothly, but yes the disappointing part is to not get the refund on any wrong registration. The payment should come through only after all verification happens.
This would have been true a decade or two ago but now it is just all the govts being blind to user experience. For eg the old income tax site for India was working fantastically since at least 2006-2007. Not web2.0 but still informative, and all the functions worked. All these new sites coming up are all broken. And it cannot just be the contracted companies, as the same companies make great sites for commercial companies globally. There is something in our governmental processes which is adversely affecting the UX of these sites. And by UX I don't mean wow factor, just functional UX of the system working for most cases.
This is no so different in my country, and we can't do anything about it. that's the worst part. system has been corrupted from the core.
In many ways we are the IT capital of the world and yet our govt sites are like this. It is truly frustrating, especially when there is not good feedback mechanism.
Everything happens here except transparency in the name of democracy :)
Ekdum sahi bole!!! I find it so frustrating that well educated friends of mine also don't see the issue with this. They think I am being political but the reality is that this issue exists across all political spectrum. I hope people realize the importance of transparency of process and privacy of data soon.