RE: Downside of Centralization
(Edited)
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I guess there are always pros and cons to all approaches. I thought this episode shows how important business continuity plans are, and not just having all the procedures on paper, but rather, being able to operationalise them at a snap of the fingers, especially in places where timing is important. I was just glad I didn't have a flight to catch on that day.
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Oh absolutely that's definitely a good way to think of it! There needs to be a lot more work done to plan for these things. Sometimes the lessons we learn from the most are the most painful ones!