PayPal’s Return to Nigeria: Redemption or a Reminder of Unresolved Wounds?

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Good day, everyone, and welcome to my blog. There are different views and feelings about PayPal resuming operations in Nigeria after a period of inactivity within the country. This news was announced last year, and many people didn't take it kindly, which is understandable given the horrible experiences some Nigerians had with PayPal. Some years ago, PayPal was one of the popular fintech companies in Nigeria, as many use the app to perform and receive transactions in different currencies, at home and abroad.

Nigerians who have remote jobs outside Nigeria use PayPal as a means of getting paid in different currencies, but as the years passed, PayPal became difficult to use as it began to restrict account operations in Nigeria, which made it difficult for people to use the app to perform transactions. It got to a point where it was difficult to access funds in the PayPal wallet but it still allowed transactions to be received. The problem was getting the funds out of the PayPal wallet. This became a major issue for Nigerians using PayPal, and some people couldn't get their money from their wallets to this day.

This caused a lot of people to lose their jobs and enter into huge debts, as no customer would accept not getting service after being paid, and also money meant for other business purposes couldn't be sent out, and this caused a lot of problems for business owners during that time. Now imagine the stress and pain many people had to go through because of the irregularities they faced with PayPal, and to make matters worse, their customer care service didn't help matters as they couldn't provide a solution to the affected people.

PayPal decided to stop all services in Nigeria and those who had problems didn't get their issues resolved. There is a saying that when one door closes, another one will open, and that was when the rise of Nigeria made fintech start to grow little by little, gaining popularity among Nigerians and other countries. Flutterwave, Paga, Paystack, Kuda, Moniepoint and many others came into existence and have kept on serving Nigerians. Now, with PayPal deciding to come back after so many years and act like there is not a big elephant in the room to address, it is not acceptable.

They have already lost millions of trust, so what is the guarantee that if Nigerians start to use their channels again, the same issues won't recur, and what about the people who lost their funds? These are the issues that need to be addressed but they are not heading in that direction. PayPal has partnered with Paga to get their services up and running within the country. Few people have given their opinions on the matter and said everyone should move on from the past, but what about people who lost thousands of dollars, euros and millions of naira? Are they expected to move on and jump right back to using PayPal?

There are a lot of questions and answers needed on this PayPal return, and hopefully, PayPal addresses these issues in time. So, guys, that will be all for now. Thanks for stopping by and have a good day.

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