RE: Back to the... Past? .:. WorkerBee PH-Pool Week 283

avatar

You are viewing a single comment's thread:

Is it that step backwards, or a good strategy to attract new clients?

I don't know... Whatever the strategy is, I think the existence of a man on the other side pleases those a little older, who have been overtaken by new technologies.
And certainly, when you have a living person on the other side, I think that in most cases it is easier to get the right information, because there is at least a little empathy for you, as another living being who needs help or support.
When we are directed to AI bots and machines, everything is clear there, there are no emotions. The machine is not interested if you are older, if you do not understand something or if you need a more detailed explanation.
The only advantage, in my opinion, is that when you are 100% sure of what you are looking for, you get it faster.

hive-125125
0
0
0.000
2 comments
avatar

Whatever the strategy is, I think the existence of a man on the other side pleases those a little older, who have been overtaken by new technologies.

That was an under-belt low kick... 😂 Just kidding... but what you said, and this:

The machine is not interested if you are older, if you do not understand something or if you need a more detailed explanation.

Raised some big concerns and pushback a few years ago in Spain... Not sure if it was precovid, or after, but it was a big push from banks to move all to mobile apps, digital signing, etc... When they tried to do that, it was a huge anti-campaign trying to "protect" older people who couldn't follow the technology... and they managed to slow down the process, or better said, to keep "parallel tools" for them to be able to operate in the "new age"...

The only advantage, in my opinion, is that when you are 100% sure of what you are looking for, you get it faster.

I do agree with you, but sometimes, those yes or no questions are cleverly created, and you finish buying additional "products" on top of your primary wish... 😂

0
0
0.000
Reply
avatar

This morning when I wrote you a reply, I didn't know that today Nlb commercial bank in Serbia prepared an "improvement" in its work by applying for electronic banking via a token from a mobile application.
Which does not work!

I call the contact center all day, and after 15 minutes, every time, the connection is disconnected.
Wrote to them on Linkedin, they hung up on me with a generic message: we'll call you tomorrow.

So, yes, shit!

And this ,for years, I didn't think of you, so we are a generation, in our best years 😀

0
0
0.000
Reply